Organization-Wide Email Addresses in Salesforce serve as a versatile tool for enhancing communication within your organization. This feature enables you to send emails on behalf of your organization, allowing for a consistent and professional brand image across all communication channels.
Whether you’re sending customer updates, support inquiries, or marketing campaigns, using an organization-wide email address ensures that your emails appear authoritative and trustworthy.
In this guide, we will delve into the concept of Organization-Wide Email Addresses in Salesforce, exploring their significance, configuration, and best practices. You will learn how to set up and manage these addresses, ensuring that your organization communicates effectively while maintaining data security and compliance.
Whether you’re a Salesforce administrator looking to optimize your organization’s email communication or a user seeking to understand the benefits and capabilities of this feature, this guide will equip you with the knowledge and skills needed to leverage Organization-Wide Email Addresses effectively within your Salesforce environment.
Youtube Video
Before we jump too far into the post I want to mention that there is a corresponding youtube video on the Salesforce Emily youtube channel.
I will embed that here but keep scrolling to get to the good stuff!
Step by Step Tutorial
The first thing you’ll need to do is head to setup.
To get there go to the gear icon in the top right corner and click setup.
Next in the quick find search for organization-wide addresses under email.
Then click on it.
This will date you to the organization-wide email addresses section.
Here fill out the display name, email address, and choose the profiles you’ll allow to use the email address.
Next head to the inbox of that email address and click on the link to verify the email address can be used as the org wide email address.
Then go back to org wide email addresses in setup and validate the status is ‘verified’.
Congrats! You have set your very own organization-wide email address!
Conclusion
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